# Contact Us

**Q: How do I contact the customer support channel for enquiries or assistance?**

Currently on the app you can contact our customer support channel (Intercom).

{% hint style="warning" %}
For security purposes, please do not contact us on Discord or Telegram or personal DMs for enquiries. We will not be liable for any loss of funds if you do not use the proper channel.
{% endhint %}

**On the web**, access our customer support channel:

{% stepper %}
{% step %}
**Go to the website**

Navigate to app.based.one
{% endstep %}

{% step %}
**Log in**

Login to Based using your wallet account
{% endstep %}

{% step %}
**Open support**

At the bottom right there is a headset icon -- click on it

<picture><source srcset="/files/YsJDmpycCAtjTVkgbWUl" media="(prefers-color-scheme: dark)"><img src="/files/o5rQQIVBoBzhHNapMHq7" alt=""></picture>
{% endstep %}

{% step %}
**Create a ticket**

Click on the button "Send us a message"

![](/files/DbISY3CA7AZqfEVSehkn)
{% endstep %}
{% endstepper %}

**On the app**, access support from within the application:

{% stepper %}
{% step %}
**Open settings**

Go to the app and on the home page click on the settings icon at the top right side

![](/files/WlNrhoyzA6awix6XSNKI)
{% endstep %}

{% step %}
**Get help**

On the settings page click on **Get Help**

![](/files/hDzM6PKLNLHmCRBxQ108)
{% endstep %}

{% step %}
**Create a support ticket**

Create a support ticket from the help screen

![](/files/AF0M4lHQKcKtCzA5scln)
{% endstep %}
{% endstepper %}

**Q: What if I want to contact you about Miniapp, Builder-on Builder Program, Based Cloud, being a Based Ambassador/Moderator or collaboration?**

You can contact us on <https://based.one/contact>


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```
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```

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