Contact Us

Get quicker response via Intercom.

Q: How do I contact the customer support channel for enquiries or assistance? A: Currently on the app you can contact our customer support channel (intercom). For security purposes, please do not contact us on Discord or Telegram or personal DMs for enquires, and we will not be liable for any loss of funds if you do not use the proper channel. Firstly on the web to access our customer support channel:

1. Go to our website app.based.one

2. Login to based using your wallet account

3. At the bottom right there is a headset icon click on it

4. And create a ticket by clicking on the button "Send us a message"

Secondly to access it from the App:

1. Go to the app and at the home page click on the setting icon ⚙️at the top right side

2. On setting page click on Get Help

3. Then create a support ticket

Q: What if I want to contact you about Miniapp, Builder-on Builder Program, Based Cloud, being a Based Ambassador/Moderator or collaboration. A: You can context us on https://based.one/contact