General
Q: What is the difference between Based and Hyperliquid? A: Based is a fully integrated power terminal with omnichannel products that supports everything you can do on Hyperliquid’s native UI — and more. Our products are build to make on-chain trading more intuitive, faster, and highly customizable. Advanced tools and features are constantly being built to supercharge your trading. You also get to receive Based benefits on top of whatever you are receiving on Hyperliquid. Referrers also enjoy one of the highest affiliate fees when referring, receiving up to 76% of the affiliate fees. Finally, we're build a whole ecosystem including integrations such as miniapps, based cloud, NFTs, cards etc. More information can be found in the rest of this document. TLDR; Hyperliquid is the core engine, Based is the supercharge engine built on top of it.
Q: Where can I get more information about my wallet? A: Most of the information can be found in your based app. However, if you require more data, you can check the following sites:
https://hypurrscan.io/ (HyperCORE information)
https://hyperevmscan.io/ (HyperEVM Information)
Q: My deposits are not coming in. What should I do? A: Do monitor for 5-10 min. If they are still not arriving, please reach out to us here.
With the following information for us to quickly assist you
🔸Your wallet address
🔸 Destination Chain (where the funds were sent)
🔸 Transaction Hash or Block Explorer Link
✍️ Brief description of the issue (which method you deposited your funds from with screenshots)
Q: Can I link accounts together or create sub-accounts? A: Currently, this is not possible.
Q: I login via socal method how can I export my wallet's private keys?
A:
1. Login to BasedApp with your preferred social login method
2. Navigate to the top right hand corner - profile
3. Click "Export email private key" under your account owner
Click on Copy Key
Keep this copyed private key (KEEP THIS SAFE!) and import your key to your preferred wallet (MetaMask, Rabby, Coinbase Wallet).
Else, you can revert to our backup site, export.basedapp.io.
Q: Which wallets are not supported? A: Currently, most wallets are supported but Phantom wallet does not support HyperEVM, and thus you are unable to sign any transactions. We always recommend Rabby/Metamask. If you have erroneously deposited into a phantom wallet, you can retrieve the funds with this guide: https://help.phantom.com/hc/en-us/articles/23832021185555-How-to-recover-tokens-sent-to-unsupported-networks
Q: I've been hacked/scammed (unauthorized transactions on my account). What can I do? A: That’s unfortunate to hear. Please follow these steps immediately:
Move your assets to a new secure wallet
Stop using the compromised address. Treat it as permanently unsafe
Revoke access permissions Remove smart contract permissions with https://revoke.cash and browser extensions or suspicious services connected to the compromised wallet.
Report to us Reach out via our support system here and provide details so we can assist with transferring your XP and referrals, which are tied to your wallet address.
Understand the limitations Because blockchain transactions are irreversible and you control the wallet, we unfortunately cannot reverse the transactions of lost assets.
Keep us updated Let us know once you’ve moved your assets and confirmed the new secure wallet, so we can update your account, XP/referral status
Q: I am using an Agent Walet. What can I do or not do? A:
Wallets can:
Trade perp (with perp balance)
Trade spot (with spot balance)
Swap spot tokens
Wallets cannot:
Set trialing stop loss
Transfer funds
Withdraw funds
Deposit (via arbitrum)
EVM browser
These functions should be performed on Hyperliquid's site.
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