# Contact Us

**Q: How do I contact the customer support channel for enquireys/help**\
A: Currently on the app you can contect our customer support channel (intercom) \
\
**Firstly** on the web to access our customer support channel:<br>

1. Go to our website app.based.one&#x20;
2. Login to based using your wallet account
3. At the bottom right there is a headset icon click on it\ <picture><source srcset="https://893698931-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FD195DGgjp8wD1XdWWTcZ%2Fuploads%2F3doSCTEAEI7HPttz7KAf%2FScreenshot%202025-12-09%20155433.png?alt=media&#x26;token=82168bd2-9f23-4557-a95b-88f58ca1d278" media="(prefers-color-scheme: dark)"><img src="https://893698931-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FD195DGgjp8wD1XdWWTcZ%2Fuploads%2FOGxmcY7RXwrp9SK9wONF%2Fimage.png?alt=media&#x26;token=39707378-0d23-4fda-874a-abc98852a639" alt=""></picture>
4. And create a ticket by clicking on the button "Send us a message"\
   ![](https://893698931-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FD195DGgjp8wD1XdWWTcZ%2Fuploads%2FejhUyDugF9uyOiYfmIxk%2Fimage.png?alt=media\&token=572254ae-c1e5-405a-9cf5-d2c032985108)

**Secondly** to access it from the App:<br>

1. Go to the app and at the home page click on the setting icon :gear:at the top right side\
   ![](https://893698931-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FD195DGgjp8wD1XdWWTcZ%2Fuploads%2FQdNblOQPDLtaYvqDaag9%2Fimage.png?alt=media\&token=2d263005-95dd-4520-9234-efda624bce3d)
2. On setting page click on **Get Help**\
   \
   ![](https://893698931-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FD195DGgjp8wD1XdWWTcZ%2Fuploads%2FuVuxmlM9mbDm6R3yjURj%2Fimage.png?alt=media\&token=904e5786-1771-4714-be10-6b48a65ed8da)
3. Then create a support ticket\
   ![](https://893698931-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FD195DGgjp8wD1XdWWTcZ%2Fuploads%2FKCCQXKwgUgDXdLGD69jW%2Fimage.png?alt=media\&token=9531fe05-d118-45f6-ab70-bcff62582ac6)

**Q: What if I want to contect you about Miniapp, Builder-on Builder Program, Based Cloud, being a Based Ambassitor/Moderator or collaboration.**\
A: You can context us on <https://based.one/contact>
