FAQ
This list is non-exhaustive and is updated from time to time.
General
What is the difference between Based and Hyperliquid?
Based is a fully integrated trading terminal with omnichannel products that supports everything you can do on Hyperliquid's native UI, and more. Advanced tools and features are constantly being built to supercharge your trading.
You also receive Based benefits on top of whatever you earn on Hyperliquid. Referrers enjoy up to 76% of affiliate fees. We're also building a full ecosystem including MiniApps, Based Cloud, NFTs, cards, and more.
TLDR: Hyperliquid is the core engine. Based is the supercharged experience built on top of it.
Where can I get more information about my wallet?
Most information is available in the Based app. For additional data:
hypurrscan.io (HyperCORE information)
hyperevmscan.io (HyperEVM information)
Which wallets are not supported?
Most wallets are supported. Phantom wallet does not support HyperEVM, so you cannot sign transactions with it. We recommend Rabby or MetaMask.
If you deposited into a Phantom wallet by mistake, follow this guide to recover your funds.
How do I export my wallet's private keys (social login)?
Log in to Based with your social login method
Click your profile in the top right corner
Click "Export email private key" under your account owner
Copy the key and import it into your preferred wallet (MetaMask, Rabby, Coinbase Wallet)
Keep your private key safe. Alternatively, use the backup site at export.basedapp.io.
What can I do with an Agent Wallet?
Agent wallets can: trade perps (with perp balance), trade spot (with spot balance), swap spot tokens.
Agent wallets cannot: set trailing stop loss, transfer funds, withdraw funds, deposit via Arbitrum, or use the EVM browser. These functions should be performed on Hyperliquid's site.
I've been hacked or scammed. What should I do?
Act quickly. Blockchain transactions are irreversible.
Move your assets to a new secure wallet immediately
Stop using the compromised address permanently
Revoke access permissions at revoke.cash
Contact us with details so we can transfer your XP and referrals to your new wallet
Note that we cannot reverse blockchain transactions of lost assets
Deposits & Withdrawals
My deposit is not showing up. What should I do?
Wait 5-10 minutes. If it still hasn't arrived:
App deposits (Deposit USDC / Deposit Crypto For Spot): Check that you deposited a supported token on a supported network. If you deposited an unsupported token (e.g., USDT instead of USDC on Arbitrum), export your private keys into MetaMask or Rabby to retrieve the funds. For unsupported chain deposits (e.g., ETH on Arbitrum), contact Hyper Unit support.
Web deposits: Contact us with your wallet address, destination chain, transaction hash, and a description of the issue.
Is there a minimum deposit?
Yes. If you deposited below the minimum via the app (Deposit USDC / Deposit Crypto For Spot), contact Hyper Unit support as the funds are held on their end. For web deposits, contact us.
Why can't I withdraw my funds?
Withdrawals require 1 USDC for gas. You may also have open orders preventing withdrawal. If issues persist, contact us with your wallet address and screenshots.
I unstaked my funds but can't withdraw them.
Staked funds have a 7-day unstaking period. Wait for it to complete. See Hyperliquid staking docs for details.
Referrals
I generated the wrong referral code. Can I change it?
For security reasons, referral codes cannot be changed. Create a new wallet and generate a new code. You can still access the old wallet for any existing benefits and perks.
When can I claim my referral payout?
Payouts are processed twice a month (mid and end of month), though timing may fluctuate by 1-2 days. Delays will be announced in our Discord.
There is a minimum of $10 required to claim a payout.
Based Points & Diamonds
How do Based Points / Diamonds work?
Based Points were known as XP in Season 1, Gold in Season 2, and Diamonds in Season 3. The earning mechanism changes slightly each season.
In general, trades that incur builder fees will earn you Diamonds. See Fees for fee details and the Points page for what qualifies.
You can view your XP on the Leaderboard page (web) or the Rewards tab (mobile).
How is XP calculated?
The exact formula is undisclosed, but in general, the more you trade, the more XP you earn. We are currently in Season 3.2.
Will I get penalized for trading via API?
As long as you are using Based properly, you will be fine. XP is earned if you pay builder fees. No secret key is required. See the API section or Hyperliquid docs for details.
Trade with the intention to make profits. We reserve the right to remove benefits for unfair trading practices.
Cards
My region is not available for card signup.
Check the restricted countries list. If your country is not listed, it may be an error. Contact us.
Singapore citizens are not able to use cards from Nov 2025 onwards: announcement.
Does spending with the card earn points?
Yes. Card spending earns Based Points, which is a separate mechanism from trading XP. Points are credited 14 days after the card spend, as payment providers take time to settle transactions.
Can I increase my card's daily limit?
Contact us and we will assist on a case-by-case basis.
I have issues with card deposits or withdrawals.
Contact us. Note that card withdrawals are not currently enabled.
Prediction Markets
I won a prediction but can't redeem it.
Redemption is available after Polymarket resolves the market, which can take a day or more.
Can I get my winnings before the market resolves?
You can exit early by selling your position for 99 cents before the market resolves.
Can't find your answer? Contact us.
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